Please find above an example of a hotel using Virtual Reality. Actually, this is the hotel the Valamar Dubrovnik President hotel in Croatia. The fact of using this king of digital tool may help clients to discover hotel in another way and maybe from their home so they can have a previous point of view before coming to the hotel. Holiday Inn hotel is using Augmented reality, actually they have been sponsored by the London 2012 Olympic and Paralympic Games. Guests are able to see it in virtual action at the Front Desk or in the Lobby. Explain the difference between AR + VR as a customer experience. Augmented reality consists of integrating some digital information with the environment, and everything in real time. This is quite different from Virtual reality because Virtual reality create a totally artificial environment. Augmented reality is using the actual environment and then integrate some new informations. They are both experienc...
Chatbots : What are they ? Chatbots are software robots through which we can exchange with people thanks to an automated conversation. In many years it could substitutes humans. Chatbots may be defined as self artificial intelligence as they are becoming smarter after each conversation with a clients. It is a real marketing tool for companies. How are they used to support customer service ? Chatbots are used to support customer services because they may create a relationship and support clients before or after the purchasing moment. Thanks to chatbots companies may promote their products or services and clients may order in an easier way, most of the time chatbots are used as instant messaging platforms. Air france Marriott international I decided to exchange with the Chatbot of Air france which is named Louis and answer only on a subject which is baggages. It was a good experience and the chatbot is really ...
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